Inside Sales · Lead Generation · Customer Service BPO
Transform how you scale operations.
We own the call center. Hundreds of English-fluent agents in Egypt — trained, managed, and ready to deploy to your campaigns in as little as 24 hours. U.S.-level performance at up to 70% lower cost.
Not a staffing agency. Not a broker. A CallBlade-owned operation with full control from hiring to performance.
The Challenge
Growing your operation shouldn't mean choosing between quality, speed, and cost.
Whether you need reps closing deals, agents qualifying leads, or a team handling inbound support — hiring domestically is expensive, slow, and hard to scale. Most offshore BPOs are middlemen — they broker talent they don't manage, in facilities they don't own, with oversight they can't guarantee. You need a partner who controls the entire operation end-to-end, and can put trained agents on your campaigns tomorrow, not next quarter.
What We Offer
One call center. Every function. Three ways to scale.
Customer Service & Lead Gen Agents
Reliable agents deployed from our Egypt facility for inbound support, live chat, email, scheduling, follow-ups, CRM documentation, data entry, outbound lead qualification, and appointment setting.
Rates as low as $8/hr
Coverage
Inbound/outbound calls, live chat, email, ticket resolution, CRM updates, cold/warm outbound prospecting, lead qualification, appointment setting.
Quality
QA-monitored in-house, U.S.-aligned training, consistent coverage across time zones.
Speed
Agents available from our floor in as little as 24 hours.
Sales Agents
Revenue-focused agents trained in our facility to run consultative or script-driven sales, handle objections, close deals, and drive conversions.
Rates as low as $12/hr
Capabilities
Inbound and outbound sales, transfer-based and full-cycle closing, upselling, cross-selling, retention saves.
Performance
Tracked KPIs, live coaching from on-site team leads, and fast replacement if results fall short.
Speed
Deploy a full sales team within days.
Dedicated Teams
Fully managed teams combining service, lead gen, and sales — built around your workflows, KPIs, and call volume, all operating from our owned facility.
Custom rates based on operation
Management
On-site team leads handle day-to-day oversight, QA monitoring, scheduling, and performance reporting across all functions.
Scale
Hundreds of agents on our floor. Scale up or down instantly based on volume, campaigns, or seasonal demand — no recruiting, no waiting.
How It Works
From request to live agents in 24 hours.
01
Tell us what you need
Share your function — sales, lead gen, customer service, or all three — along with call volume, required skills, and start date. We scope your team the same day.
02
We match and train from our floor
Because we own the facility and employ the agents, there's no recruiting delay. We pull from our existing roster, train them on your scripts, systems, and brand voice, and align them to your KPIs.
03
Deploy in as little as 24 hours
Your team goes live from our Egypt call center. Agents are onboarded, credentialed, and plugged into your dialer and CRM — across sales, lead gen, and support simultaneously if needed.
04
Manage everything in one portal
Track performance, manage schedules, run training, and handle billing for every agent and every function — all through the CallBlade Portal.
The CallBlade Portal
Your command center for every offshore function.
Most BPOs hand you a spreadsheet and a weekly call. CallBlade gives you a real-time portal connected directly to our owned call center — where you onboard agents, manage campaigns, track performance by the hour, schedule training, and pay your team.
Portal Screenshot — portal.callblade.com
Onboarding & Training
Schedule sessions, upload materials, and track agent readiness across all roles — with Google Calendar and Meet built in.
Performance Tracking
Monitor contact rate, calls/hr, conversions, handle time, ticket resolution, and more — updated daily by function.
Billing & Payments
Add cards, link bank accounts, or wire funds. View invoices, wallet balance, and transaction history for your entire operation.
Why CallBlade
We don't broker agents. We employ them. In a facility we own.
Most BPOs subcontract talent from third-party sites they've never visited. CallBlade owns and operates its call center in Egypt — one of the world's fastest-growing BPO hubs. That means we control hiring, training, quality assurance, and day-to-day management from floor to phone.
Egypt produces over 600,000 university graduates annually with strong English fluency. GMT+2 time zone enables real-time overlap with U.S. East Coast hours. Labor costs run 60-70% lower than Western markets.
100%
CallBlade-Owned Facility
24 hrs
Agent Deployment Speed
60–70%
Lower Cost vs. U.S. Labor
Hundreds
Agents Ready on Our Floor
Our Clients
Trusted by teams that demand performance across every channel.
"We needed 20 agents for open enrollment in 48 hours. CallBlade had them trained and on the phones the next day — from their own facility. No other BPO could do that."
Human-First. AI-Speed.
AI call center agents actually cost more than you think.
An AI agent handling real phone calls requires 5 paid APIs running simultaneously — every single minute, every single call. When you calculate actual talk time at call center volume, the numbers tell a shocking story.
CallBlade human agents cost the same or less — and they actually close deals.
The 5 APIs running per minute of AI talk time
Based on 4–6 hours talk time/day, 20 days/month = 4,800–7,200 minutes
| API Layer | Cost |
|---|---|
| Speech-to-Text (STT) | $0.008/min |
| LLM Processing | $0.10–$0.50/min |
| Text-to-Speech (TTS) | $0.10/min |
| Telephony (SIP) | $0.02/min |
| Platform Orchestration | $0.03/min |
| Total per minute | $0.26–$0.66/min |
| Monthly per AI agent | $1,238–$4,738 |
AI Agent vs. CallBlade Human Agent
Full-time equivalent: 8hr/day, 20 days/month, real call center workload
| AI Agent | CallBlade Human | |
|---|---|---|
| Monthly cost (support/lead gen) | $1,238–$3,514 | $1,280 |
| Monthly cost (sales) | $2,342–$4,738 | $1,920 |
| Objection handling | Scripted | Adaptive |
| Complex sales closing | Limited | Full-cycle |
| Lead qualification | Rule-based | Contextual |
| Customer empathy | None | Real |
| Brand voice | Robotic | Natural |
| Escalation judgment | Rigid | Human |
| Hallucination risk | Yes — lost revenue | None |
| Dev/maintenance cost | $2,000–$10,000/mo | $0 |
| Deployment speed | Weeks to build | As little as 24 hours |
| Facility ownership | N/A | CallBlade-owned |
AI costs based on published 2025–2026 rates from OpenAI, ElevenLabs, Deepgram, Twilio, Vapi, Retell, and Bland AI. Does not include platform subscriptions, developer costs, or CRM integration maintenance.
Contact Us
Let's build your team.
Whether you need five support agents or a fifty-person sales and lead gen floor — we have the agents, the facility, and the portal ready. Tell us what you need and we will scope it today.