CallBlade retains the following records, at minimum, for the periods below or longer where a client agreement or law requires.
| Record | Retention |
|---|---|
| Do Not Call requests and the CallBlade Master Suppression List | Indefinitely, never purged |
| Call detail records, dispositions, and caller ID used | 5 years |
| Registry scrub records (dates and data versions) | 5 years |
| Client consent certifications | 5 years after the campaign ends |
| Call recordings (general campaigns) | Per client agreement, and not less than required by law |
| Medicare sales, marketing, and enrollment call recordings | 10 years |
| Scripts and campaign instructions | 5 years |
| Training and certification records | 5 years |
| Compliance complaints and resolution records | 5 years |