Compliance Center

Compliance isn't a feature. It's the floor we build on.

CallBlade operates outsourced contact center, live agent, and AI voice agent services for businesses across the United States. Every campaign we run is governed by the policies on this page, and every agent, human or AI, is held to them.

The one rule that never bends

When a consumer asks not to be called, CallBlade stops. Permanently. No exceptions, no rebuttals, and no client instruction can override it.

Read our Do Not Call Policy

Policy library

TCPA Compliance Policy

Consent, dialing technology, prerecorded and AI voice, and text messaging.

Do Not Call Policy

How we handle every stop-calling request, with prejudice.

Telemarketing Standards

Calling hours, call frequency, disclosures, caller ID, and abandoned calls.

Service Provider Role & Client Responsibilities

Who owns the data, the consent, and the campaign.

Call Recording Policy

Notice, consent, and retention.

AI Voice Agent Policy

Disclosure, consent, and opt-out rules for CallBlade AI Agents.

Healthcare & Medicare Campaigns

HIPAA safeguards and CMS marketing requirements.

Data Security & Privacy

How consumer information is protected.

Agent Training, QA & Enforcement

How policy becomes behavior on the floor.

Recordkeeping

What we keep and for how long.

Consumer Requests & Complaints

Submit a Do Not Call request or report a concern.

Questions about CallBlade's compliance program: compliance@callblade.com